Emerald Restaurants

Emerald Restaurants is a prestigious fine dining chain with a diverse portfolio of brands and over a dozen restaurant outlets across Dhaka City. The brand is known for its fusion of global cuisines and its innovative approach to dining, which has earned it a strong reputation across its various locations.

Emerald Restaurants encountered challenges related to food delivery management, resulting in a significant number of customer complaints. To address these issues and improve the overall dining experience, the company decided to develop a new web application aimed at streamlining the entire order and delivery process, and partnered with Antopolis to execute this vision. 

Antopolis was tasked with designing a comprehensive multi-vendor ecommerce platform that would serve as a central hub for Emerald’s diverse range of dining options. The goal was to develop a platform that not only represented the unique qualities and culinary offerings of each restaurant within the Emerald chain, but also provided a seamless and efficient user experience to its customers. The new web application had to cater to various aspects of the dining experience, from browsing restaurant options by location to placing orders and managing deliveries.

Antopolis crafted a web application that effectively showcases each restaurant’s distinct ambiance and menu. The platform features a user-friendly interface, allowing customers to easily explore different dining options, view detailed menus, and place orders from multiple locations. It also includes features for creating personal accounts, which enables users to keep track of past orders and for Emerald to gather insights into its customer base. The platform also improves the efficiency of order processing and delivery management through seamless integration to another app for the restaurant managers and staff, which alerts them on-location regarding incoming orders via rich media notifications. This integration ensures that orders are processed quickly and accurately, leading to a smoother delivery process.

Overall, the collaboration between Emerald Restaurants and Antopolis has resulted in an  online platform that not only showcases the brand’s diverse culinary offerings, but also significantly enhances customer satisfaction. The new platform represents a major step forward in addressing previous issues and providing a more engaging and efficient dining experience for Emerald Restaurants’ customers.